Support

Get help with the ICFI PRO app. Below are common questions and how to reach us.

FAQ

How do I sign in?

Open the app and choose Sign in. You can sign in with your email (we send a magic link) or with Google. Use the same method each time so your account stays linked.

How do I add an instructor or student?

Go to My Instructors or My Students in the app. Tap to add and enter the other person's email or user ID. They will get a request and must accept before the link is active. You can remove a link from the same screen.

How do I join an organisation?

Go to My Organisations and add an organisation (you may need an invite code or name). Once you're in, you can see members and use the organisation's schedule. You can leave an organisation from the same section.

How does calendar sync work?

In the app, allow calendar access when prompted. Schedule events from ICFI PRO can then be synced to your device calendar. You can turn sync on or off in the app settings.

How do I turn off push notifications?

Use your device settings (Notifications) to disable notifications for ICFI PRO, or manage notification preferences inside the app if available. You can still use the app and see in-app notifications.

How do I delete my account?

Open the app, go to your profile or preferences, and look for the option to delete your account. This will remove your account and associated data as described in our Policy & Terms. If you cannot find it, contact support.

I see a bug or something is wrong

Describe what happened (what you did and what you saw) and contact support. If you can, include your device and app version (shown in the app settings or store). We will use this to fix issues and improve ICFI PRO.

Contact support

For help not covered above, email us at danfsky@gmail.com, or contact us through the ICFI PRO app (Support or the contact option in settings). We aim to respond as soon as we can.